Returns & Exchange Policy

Return & Exchange Policy

We want you to love your purchase! If your item doesn’t work for you, we’re happy to offer an exchange for a different size or a return for store credit.

Return & Exchange Guidelines:

• Returns and exchanges must be initiated within 14 days of the ship date.

• Items must be unworn, undamaged, and have tags attached.

• We do not accept returns on sale items, swimwear, accessories, makeup, or promotional items.

• We are not responsible for damages caused by improper washing or removal of hanging tags.

• For orders placed with Klarna, the customer has the right to return an item within 14 days of delivery as long the items are returned unopened & undamaged. 

How to Return Your Item: 

Mail your return to:

Willow LI
117 Main St
Cold Spring Harbor, NY 11724

Be sure to include a copy of your invoice OR the following details:

• Your name, email, phone number, and order number

• The reason for your return

We recommend using a trackable shipping service, as we are not responsible for lost return packages.

If you have any questions, please reach out! We're happy to help and want you to feel great about shopping with us.

Note: Items past 14 days from the ship date are not eligible for return or exchange.